What is the procedure to return an item from my order?
We really want every customer to love their Mapify phone case. Every case that we produce is checked by our team before it is sent out to you. If there is no obvious issue with the case, we are sorry to tell you that a refund or replacement is not possible, as the product has been designed by you and is specifically produced for you. If the case is broken, the print quality is very poor, or the case is the wrong size, let us know, ideally with a picture. We can then issue you with a replacement or refund. Please email our Mapify Customer Service Team and include images and a short description of the problem. Please note that shipping charges are non-refundable.
In the case that we refund a cancelled or lost/damaged order, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
My product is damaged. How do I return it to you?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and fix it. We will then be able to give you instructions on what to do next.
You can always contact us for any returns question at firstname.lastname@example.org.
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